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Show Website: https://mspbusinessschool.com/
Guest Name: Jeff Farris
LinkedIn: https://www.linkedin.com/in/jfarris
Company: https://cloudradial.com
Hosts
Brian Doyle: https://www.linkedin.com/in/briandoylemetathinq/
Robb Rogers: https://www.linkedin.com/in/robb-rogers-07415251/
Tim McNeil: https://www.linkedin.com/in/timmcneil3/
About The Guest(s):
Jeff Ferriss is the founder of CloudRadial, a platform that helps MSPs manage their clients at scale and improve client relationships. With over 40 years of experience in the MSP industry, Jeff has witnessed the evolution of the industry and understands the challenges and opportunities that come with it.
Summary:
Jeff Ferriss discusses the changing landscape of the MSP industry and the need for MSPs to adapt and evolve. He emphasizes the importance of building strong client relationships and delivering outcomes that go beyond technical support. Jeff also introduces CloudRadial, a platform that helps MSPs manage their clients and improve collaboration through a client portal. He highlights the role of AI and analytics in the future of the industry and the need for MSPs to stay ahead of their clients’ needs.
Key Takeaways:
- The MSP industry is constantly evolving, and MSPs need to adapt to new technologies and client expectations.
- Building strong client relationships and delivering outcomes are essential for the success of MSPs.
- CloudRadial provides a client portal that allows MSPs to improve collaboration and transparency with their clients.
- AI and analytics will play a significant role in the future of the MSP industry, and MSPs need to stay ahead of their clients’ needs.