by Rachel James | Nov 23, 2021 | Business Strategy
Episode 78 Live Case Study Can Onboarding Actually Kill a Deal? You get through the entire sales process with a prospect. Right before the contract is signed, the new client gets spooked by the very thorough and honest 90-day onboarding plan you present. What...
by Rachel James | Jul 6, 2021 | Key Account Management
Episode 59 Roundtable Discussion: Bad News Doesn’t Get Better With Age When a problem affects your client’s business, the timing of when you contact them and how you approach the issue have long term consequences. Listen in to hear how the guys...
by Rachel James | Jun 29, 2021 | Key Account Management
Episode 58 James PelhamTMB Systems When a Pandemic Hits and You Sell to Hotels Hosts Brian Doyle Tim McNeil Robb Rogers Guests James Pelham TMB Systems Share Episode Instagram Facebook LinkedIn About This Episode What do you do when a pandemic hits and your...
by MSP Business School | Apr 12, 2021 | Key Account Management
Episode 47 Masterclass “The Emerging Role of the vCIO in Account Management” A strong account management plan is critical to long term customer success. The vCIO role leads the charge in managing the client relationship. Today we discuss how to...
by MSP Business School | Jul 2, 2020 | Key Account Management, Sales
Episode 13 Overcoming Sales Objections – The Two-Headed Monster We can often get too comfortable with our primary point of contact when we are in a customer relationship, but what happens if that person is half of a partnership at renewal. Can your easy renewal...
