Episode 64
Roundtable Discussion
Sales Tales: How We Started in MSP Life

It seems the vast majority of people who find themselves in the MSP industry got there quite by accident. It’s no different for our hosts, who share the winding roads that brought them to the channel in this highly entertaining episode of MSP Business School.
About This Episode
For this special episode of MSP Business School, the hosts share how they got into sales positions early in their careers. Wins and losses, horror stories and personal triumphs, this episode is packed with no-holds-barred stories and invaluable lessons.
1:03 – Robb starts us off with a winding journey from the Army to the MSP industry. He shares how he learned different sales techniques and tactics from each industry he’s worked in, including a very important lesson in how not to do things during his (very) short stint in risk management.
5:52 – We turn to Tim, who shares how his first straight commission job after college didn’t quite work out. He describes how a recruiting position taught him about sales (a near altercation in a hotel lobby and all), and how he ended up at an MSP after the recession.
10:23 – Brian regales us with tales of his salesman father and how he was told from a young age that he would follow in his footsteps. He takes us on a path from trying to out-sell the top shoe salesman at the mall as a teenager to getting kicked out of a meeting before it even started at his first full time job.
16:06 – Brian shares a truly disturbing story that highlights the darker side of sales and solidified his resolve not to prey on people’s insecurities or sell on fear, uncertainty, and doubt.
20:55 – The hosts compare notes about the MSP industry, agreeing that it’s one of the most supportive communities they’ve ever experienced. They each share how they tried to leave the world of MSPs but got sucked back in because they love it so much.
23:47 – Robb and Brian discuss how the sales industry has changed dramatically, but how the tried-and-true methods and philosophies remain the same, stressing the importance of relationship building and trust above all else.
Related Episodes
Chris Johnson – Gaining Trust with Security Trustmark
Episode 138 Chris Johnson, CompTIA Gaining Trust with Security TrustmarkHosts Brian Doyle Tim McNeil Robb Rogers Guests Chris Johnson CompTIA Share Episode Instagram Facebook LinkedInAbout This EpisodeChris Johnson is a cybersecurity compliance...
A-Jay Orr Building Opportunity for Veterans in Transition
Episode 137 A-Jay Orr, Simple Plan IT Building Opportunity for Veterans in TransitionHosts Brian Doyle Tim McNeil Robb Rogers Guests A-Jay Orr Simple Plan IT Share Episode Instagram Facebook LinkedInAbout This EpisodeA-Jay Orr, the founder, and CEO of...
EP 136 Roundtable – Five Things on the mind of CIOs in 2023
Episode 136 Roundtable Five things on the mind of CIOs in 2023 Know more about the five things that are on the mind of senior CIOs and MSP experts this 2023Hosts Tim McNeil Robb Rogers Brian Doyle Share Episode Instagram Facebook LinkedInListen on your favorite...