Episode 13
Overcoming Sales Objections – The Two-Headed Monster
We can often get too comfortable with our primary point of contact when we are in a customer relationship, but what happens if that person is half of a partnership at renewal. Can your easy renewal get blocked by the other partner?
About This Episode
As MSP’s work with their clients’ it is easy to get complacent and work exclusively through your primary point of contact. What happens when then contact is not the sole decision maker and has an equal partner who has equal say in your renewal decision. Can you be at risk?
Robb and Tim share a real-life case study of a client who ran into the exact issue described above. The client had been a long-term relationship of the MSP, but primarily in a break-fix fashion. The relationship to date had been primarily reactive. Also, client had added a Level 1 tech making this an even more difficult renewal.
The MSP walked into the renewal finding out that the client that “who loved them“:
- Had been educated to the concept of Managed Services by a competing vendor who provided a proposal.
- The proposal was much lower than his existing fees.
- The other partner liked his model and price.
Tim and Robb then share how the customer worked the deal, and the good, bad, and ugly of the final outcome.
OUR SPONSORS
Related Episodes
Masterclass – The Emerging Role of the vCIO in Account Management
Episode 47 Masterclass "The Emerging Role of the vCIO in Account Management" A strong account management plan is critical to long term customer success. The vCIO role leads the charge in managing the client relationship. Today we discuss how to build your vCIO...
Roundtable Discussion: Prospecting in a Post-Pandemic Climate
Episode 46 Virtual Roundtable Discussion "Prospecting in a Post-Pandemic Climate" AS a follow up to our Special Edition episode last week and at the request of our listeners, this week's epsiode focuses on how to generate business and prospect in a post-pandemic...
Special Edition: Building a Post-Pandemic Sales Team
Episode 45 Special Episode "Building a Post-Pandemic Sales Team" Robb and Tim joined Brian on this month's VCIOToolbox Learning Series event. We are sharing this extra special episode of MSP Business School with you as the team goes in depth on what steps you...