Episode 18
Jon Rees, Allied Communications
“How UCaaS and CCaaS Can Be a Tool for Success in our New Working Conditions”
Jon Rees is the Head of Technology for Allied Communications a TSP based in West Haven, CT.
About This Episode
Jon Rees joins us today on MSP Business School. Jon is the Head of Technologies for Allied Communications, a Communications focused service provider with a large focus on the Casino and Gaming industry. In fact, they are the provider for 37% of the Las Vegas strip and 60% of Atlantic City.
Today we discuss how to approach the enterprise space with a solutions focused approach. How once you crack the first enterprise account, you have to work your relationship to help guide you to the next enterprise opportunity.
We shift gears to solutions to drive the remote workforce. Jon explains how UCaaS and CCaaS can simplify customer interactions in a world of expanding remote workforce. We talk about customer experience and how that can make or break a relationship.
Jon tells us where contact centers can enhance the experience and client support. It can also help managers keep tabs, especially when your team is geographically dispersed.
OUR SPONSORS
Related Episodes
Roundtable – Welcome to the Conference Season
Episode 121 Roundtable Welcome to Conference Season Do you have a plan for when you are attending an event? How do you maximize your time and ensure you meet as many people as possible when you are at a conference.Hosts Tim McNeil Robb Rogers Brian Doyle Share...
Roundtable – A Few Tactics for Quick Revenue Growth
Episode 120 Roundtable Tactics for Quick Revenue Growth We are all looking for an edge, finding that growth hack. Today we discuss a few ways you can begin adding revenue tomorrow.Hosts Tim McNeil Robb Rogers Brian Doyle Share Episode Instagram Facebook...
Vince Tinnerello – Anchor Network Solutions
Episode 119 Vince Tinnirello, Anchor Network Solutions Bettering IT Services by Borrowing from HospitalityStarting his career in hospitality, Vince moved into IT leveraging skills he learned in that industry to build relationships that drive over $6M in revenue for...