Episode 18
Jon Rees, Allied Communications
“How UCaaS and CCaaS Can Be a Tool for Success in our New Working Conditions”

Jon Rees is the Head of Technology for Allied Communications a TSP based in West Haven, CT.

About This Episode
Jon Rees joins us today on MSP Business School. Jon is the Head of Technologies for Allied Communications, a Communications focused service provider with a large focus on the Casino and Gaming industry. In fact, they are the provider for 37% of the Las Vegas strip and 60% of Atlantic City.
Today we discuss how to approach the enterprise space with a solutions focused approach. How once you crack the first enterprise account, you have to work your relationship to help guide you to the next enterprise opportunity.
We shift gears to solutions to drive the remote workforce. Jon explains how UCaaS and CCaaS can simplify customer interactions in a world of expanding remote workforce. We talk about customer experience and how that can make or break a relationship.
Jon tells us where contact centers can enhance the experience and client support. It can also help managers keep tabs, especially when your team is geographically dispersed.
Related Episodes
Teresa Rule, RNT Professional Services
Episode 36 Teresa Rule, RNT Professional Services "Teaching the Next Generation of CyberWarriors to Defend the Digital Universe" A former Marine, Teresa has taken her fighting spirit to the Cyber Battlefield. Her company, RNT Professional Services trains cyber...
Brian Doyle, Why Strategic Account Management is Vital
Episode 35 Brian Doyle vCIOToolbox (and Co-Host) "Why Strategic Account Management is Vital to MSP Success - The vCIO Role" Brian Doyle, in addition to being the host of this podcast, is the CEO and Co-Founder of vCIOToolbox a Strategic Account Management...
Jesse Hill, Tier 3 IT Solutions, “Treat your team well and good things happen”
Episode 34 Jesse Hill Tier 3 IT Solutions "Treat your team well and good things will happen" Jesse is the second generation operating Tier 3 helping take it from a retail break-fix company to a Managed Service focused machine.Hosts Brian Doyle Tim McNeil Robb...