Episode 53
Shawn Walsh
Encore Strategic Consulting
“Becoming the Leader You Want to Be“


A former MSP owner with a successful exit in his past. Shawn Walsh wanted to help MSP leaders find their success and help in building organizations that thrive.
We discuss what it takes to be a strong leader, keeping your staff engaged and driving towards maximum profitability for your company.
About This Episode
A former MSP owner who successfully grew his business for over 20 years before selling it in 2018, Shawn Walsh of Encore Strategic Consulting knows a thing or two about leadership. In this episode, the guys sit down with Shawn to pick his brain about what makes a good leader and how to develop the skills and qualities needed to lead a team to profitability.
2:17 – Shawn briefly walks us through his journey from a career as a police detective to starting and running an MSP, to ultimately becoming one of the leading consultants and leadership coaches in the MSP community.
6:12 – Robb asks Shawn to dive further into what helped him grow. Shawn shares a particularly painful and humbling learning experience from when his MSP was just starting to expand, and how he navigated through a very bumpy part of the growth process. He talks about personality profiles and how MSPs can use programs like DISC to greatly improve communication within the company.
12:04 – Shawn dismantles the myth of the leader who comes in, takes charge, and orders everyone around, and instead paints the picture of a leader who is humble and asks questions. Shawn gives examples of many different kinds of leaders and gives advice on how to use your personality type to become a better leader.
18:34 – The guys ask Shawn what he’s up to now, and he goes into detail about Encore Strategic Consulting, the services they offer, and his vision for his clients. Shawn shares the Blue Ocean Strategy, pointing out that it’s easy to end up copying everyone else instead of focusing on what makes you stand out.
25:00 – Robb reminds listeners to look for the 1% differentiator, and the guys discuss what that can look like. Shawn challenges leaders to always be curious, and leaves us with the reminder that no matter how bad business is going, you can always turn it around.
Related Episodes
Chris Johnson – Gaining Trust with Security Trustmark
Episode 138 Chris Johnson, CompTIA Gaining Trust with Security TrustmarkHosts Brian Doyle Tim McNeil Robb Rogers Guests Chris Johnson CompTIA Share Episode Instagram Facebook LinkedInAbout This EpisodeChris Johnson is a cybersecurity compliance...
A-Jay Orr Building Opportunity for Veterans in Transition
Episode 137 A-Jay Orr, Simple Plan IT Building Opportunity for Veterans in TransitionHosts Brian Doyle Tim McNeil Robb Rogers Guests A-Jay Orr Simple Plan IT Share Episode Instagram Facebook LinkedInAbout This EpisodeA-Jay Orr, the founder, and CEO of...
EP 136 Roundtable – Five Things on the mind of CIOs in 2023
Episode 136 Roundtable Five things on the mind of CIOs in 2023 Know more about the five things that are on the mind of senior CIOs and MSP experts this 2023Hosts Tim McNeil Robb Rogers Brian Doyle Share Episode Instagram Facebook LinkedInListen on your favorite...