MSP Business School
  • Home
  • Show Library
  • Visit vCIOToolbox
  • Visit OSR Manage
Select Page

Episode 35

Brian Doyle
vCIOToolbox
(and Co-Host)

“Why Strategic Account Management is Vital to MSP Success – The vCIO Role”

 

by MSP Business School | Jan 14, 2021 | Key Account Management

Abe Garver, Focus Investment Banking
vciotOOLBOX lOGO

Brian Doyle, in addition to being the host of this podcast, is the CEO and Co-Founder of vCIOToolbox a Strategic Account Management platform helping MSP’s and MSSP’s get closer to their clients and track operational and security health.

Hosts

Tim McNeil

Robb Rogers

Guests

Brian Doyle

vCIOToolbox

 Share Episode

Instagram

Facebook

LinkedIn

About This Episode

Today we turn the tables and have our Co-Host Brian Doyle on the show to talk about the importance of the vCIO Role.  As the CEO and Co-Founder of vCIOToolbox, Brian works with MSP’s globally to build strategic account management programs.

These programs help the MSP keep the client informed, elevate their perception as a partner, and drive a technology roadmap that creates win/win outcomes for both the client and MSP.

In our discussion we talk about how MSP’s often focus on client acquisition and service delivery.  Those are two key pillars in all service providers, but often overlook is a strong process of staying engaged with the client post-sale and on-boarding.

Brian talks about how MSP value is always equated to MRR, but one of the most overlooked steps for many MSP’s is managing and controlling the client relationship.  Too many times, once on-boarded, the primary point of contact for the client is the helpdesk team. Thus the health of the relationship often is being guarded by your most junior employees.

We focus the discussion on what steps an MSP can take to grow closer to their client, maximize long-term value of each relationship, and create happier clients.

 

OUR SPONSORS

Related Episodes

Jesse Hill, Tier 3 IT Solutions, “Treat your team well and good things happen”

by MSP Business School | Jan 5, 2021 | Business Strategy

Episode 34 Jesse Hill Tier 3 IT Solutions "Treat your team well and good things will happen"  Jesse is the second generation operating Tier 3 helping take it from a retail break-fix company to a Managed Service focused machine.Hosts Brian Doyle Tim McNeil Robb...

Abe Garver, Focus Investment Banking “What MSP’s can do to prepare for M&A in 2021”

by MSP Business School | Dec 15, 2020 | Mergers & Acquisitions

Episode 33 Abe GarverFocus Investment Banking "What MSP's can do to prepare for M&A in 2021"  Abe Garver and Focus Investment Banking are Merger and Acquisition specialists focusing on the small to mid-market Managed Service Providers with transaction sizes...

Guy Walton “Going Phishing with a Former FBI Cybercrime Guy”

by MSP Business School | Dec 14, 2020 | Cybersecurity

Episode 32 Guy Walton, CAMO "Going Phishing with a Former FBI Cybercrime Guy"  Guy is a highly organized, take charge leader with 31 years of combined military and law enforcement experience. Today we talk about some of his experiences in his time with the FBI...

MSP Business School 2020 | All Rights Reserved